Terms + Conditions
Welcome to Empower Womens Fitness Pty Ltd. Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of Empower Womens Fitness Pty Ltd, you confirm that you are of legal age in your country to participate in our services.
Minimum Commitment
Online Coaching
Premium Online coaching services provided by Empower Womens Fitness Pty Ltd have a minimum 12-week commitment period. You acknowledge that you will be required to pay an upfront fee prior to your commencement. You are expected and required to commit to this term upon signing up for your chosen service.
If you decide to cancel during this period, you will be required to pay the 12 weeks in full.
Nutrition Only and Subscription based online clients are required to abide by all of the above terms however the minimum term is an 8 week-commitment for nutrition only and a 4-week commitment period for subscription.
Following the minimum commitment your contract will terminate automatically or you will have the option to renew.
Face to Face Personal Training
Empower Womens Fitness does not have a minimum commitment period. However, You are expected to abide by the cancellation policy notice period listed below.
Payment of Service
You will be required to pay for your services via Newie direct debit.
You may be subject to a 2.9% + $0.30 transaction fee.
Online clients - may choose to pay weekly installments or in a full upfront payment.. The frequency you choose will automate a direct debit.
Personal training clients - payments are via an automatic weekly direct debit
If a payment fails, you will be required to make payment at your first convenience. If you do not, you will be at risk of your service being put on a temporary or permanent hold.
In the event of a payment failure, a dishonour fee may be applied. The payment system will automatically try to recharge your card.
If you have any changes to your bank card, bank account or payment method, you are required to let Empower Womens Fitness Pty Ltd know immediately and inform via email.
We may at any time, at our discretion, adjust the cost of your coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.
Refunds are not applicable with your service.
Cancellation of your service
Online Coaching
If you are within your minimum commitment period, you are required to provide as much notice as possible that you do not intend to renew your coaching once this period ends. If you are outside of your minimum commitment period you are required to provide 14 days notice to cancel your service. Cancellation notices are to be provided in writing to joanne@empowerwomensfitness.com.au
Empower Womens Fitness Pty Ltd is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.
Face-to-face personal training sessions
A minimum of 24 hours notice is required if you wish to cancel or reschedule your session. If a cancellation is to occur within the 24 hours of your session, you will forfeit the cost. If Empower Womens Fitness Pty Ltd has the capability to reschedule your missed session they may offer this, if there is no availability for a catch-up session, it will be forfeited.
Empower Womens Fitness Pty Ltd is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.
Pause Periods
Your service can be put on hold for up to 4 Weeks per annum.
You are to provide at least 7 days written notice for your service to be paused.
Your program will be put on hold, and your app access may be removed during this time period.
Medical Disclaimer
Upon signing up with any of our online programs, you will be required to fill in a PARQ form through our training app. If you disclose any pre-existing medical conditions and/or disability, you will be required to provide a doctor's referral.
Empower Womens Fitness Pty Ltd will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training.
You agree to not hold Empower Womens Fitness Pty Ltd liable for any injuries or medical conditions that may occur during your time with Empower Womens Fitness Pty Ltd.
You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional
You understand that we do not provide diagnosis, treatment or advice outside of our scope of work.
Liability
We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety.
You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.
Service Terms
Communication
You are expected to respond in a timely manner and be polite in your communication with Empower Womens Fitness Pty Ltd
Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately.
Online Check-Ins
You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted.
If you do not submit your check-in on time, your check-in may be missed and reviewed in the following week.
You understand that you will not be chased up to complete your check-in and it is solely your responsibility to complete them.
If you miss a check-in call and do not provide a minimum of 24 hours notice for a reschedule you will forfeit the check-in call. A rescheduled time may be offered if there is availability
Intellectual Property
You understand that Empower Womens Fitness Pty Ltd may use your videos and/or photos to market and promote their service. You are not entitled to any compensation of this use.
You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, and spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately.
Personal Information
You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent.
Upon signing up for coaching services, you hereby consent to being added to the email mailing list of Empower Womens Fitness Pty Ltd. You acknowledge that you may receive promotional and informational emails from Empower Womens Fitness Pty Ltd, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.